Cloud & IT Support Specialist
Jonas Märzhäuser
I keep IT environments running smoothly and I'm growing toward Microsoft Azure — from troubleshooting to cloud infrastructure.
About
Experienced first-level support specialist with 1.5 years of experience working shifts and supporting 55+ customers across varied IT environments. Well versed in ticketing systems such as Valuemation, ServiceNow and Jira, with a focus on troubleshooting, user and permission management (Active Directory) and Microsoft Azure. I'm currently deepening my cloud knowledge and working toward the AZ-900 certification.
Skills
Cloud & Directory Services
- Microsoft Azure
- Active Directory
- User & permission management
Support & Processes
- First-level & remote support
- Troubleshooting & incident analysis
- Priority-1 & major incident handling
- Ticketing systems (ServiceNow, Jira, Valuemation)
Network & Hardware
- Network support
- Hardware support
- First-level SAP
Development
- JavaScript
- React
- Microsoft Office
Languages
Certificates
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft
React
Codeacademy · 2024
Brandschutz + Erste Hilfe
STUK Leipzig · 2023
Projects
This Portfolio Website
The site you're on right now: a bilingual Next.js application with a custom theme and language system, animated sections, and a real email backend behind the contact form.
- Next.js
- TypeScript
- Tailwind CSS
- Framer Motion
- Resend
- Vercel
Resume
Download CVExperience
Oct 2024 — Today
Service Desk (1st Level Support)
Datagroup, Leipzig
First-level and remote support on a shift basis, supporting 55+ customers, troubleshooting, user and permission management in Active Directory, and priority-1 / major incident processes.
Feb 2023 — Oct 2024
Software Developer (JavaScript) & Facebook Ads Manager
Beratungswerk 24 AG, Leipzig
Oct 2021 — Jan 2023
Sales, Part-time
Media Markt, Leipzig
Education
Aug 2018 — Jul 2021
General Higher Education Entrance Qualification
IT-Schule Stuttgart, Stuttgart
Dec 2015 — Mar 2017
Secondary School
Internationale Deutsche Schule Brüssel, Brussels
Aug 2013 — Oct 2015
Comprehensive School
Peter-Joseph-Lenné-Gesamtschule, Potsdam
Courses
Feb 2024 — Apr 2024
React
Codeacademy
June 2023 — June 2024
Hospitality training (fire safety + first aid)
STUK Leipzig
Volunteering
May 2023 — Today
Hospitality & Management
STUK Leipzig (Studentenbar)
Contact
Interested in working together, or just have a question? Feel free to send me a message.
or reach me directly via